Unique 14 Day Money Back Guarantee
At TourGuideFox, we want to ensure that you are 100% happy with your purchase. If you have any queries, do not hesitate to contact us. However, if you feel the tour(s) you purchased are not the best fit for your requirements, we want to make things right.
Although we would love to know where things went wrong, or how we can improve, follow the steps below for a no-questions-asked refund within 14 days of your date of purchase. Please include your booking number so we can issue a refund as quickly as possible. Please note that we will not refund any lunches or entrance fees included on the price.
Also note that we make every attempt to process the refund as quickly as possible. But Stripe (our payment processor) or your financial institution can take up to 20 days for the refund to reflect in your bank account.
Requesting a Refund:
We reserve the right to unilaterally amend, suspend, or terminate this policy, or, in the event of policy abuse, exclude customers from its application.